When I was ordering my Scrapper 6 many of my emails ended up in Patti's spam folder for reasons unkown to me.

PM'ing usually worked but not necesairly within 48 hours.

I found it quite frustrating at times.

It's not like there was anything unusual in my email that should cause a spam filter to trip. Sure I was talking about invoices and orders and dollar amounts, but that is what you need to talk about when you order - if your spam filters block that, then it's gonna be real hard to do business via the 'net - especially if your web order form is not flexible enough to take all of your orders and does not show all of the info that buyers might want.

I'm not sure if the spam filters are in Patti's email program or Scrapyard's ISP 's server (spam filtering can occur at both places).
Patti told me that my messages were in her client so that indicates that they were getting through the ISP and being filtered by the client, but the above message exract makes me think that the ISP is also ditching some of the messages. (there are lots of different ways different spam filters work so it may well be a combination of issues).

I strongly suggest that Scrapyard contact their ISP and report these issues and also mention that they do e-commerce so it is likely that they will get email with talk of dollars and invoices and orders and second that it is essetnail to their business that such email gets through.

It would probably help the ISP if Scrapyard were able to colect exxmaples of the messgaes that were being rejected that they felt were legitimate.

At worst the ISP should be able to arrange that all you Scrapyard email be passed through unfiltered - at the risk of Scrapyards email progeram being full of junk.

To be honest email is not a reliable medium, in that there are lots of reasons it might not be available for various periods of times (eg some guy with a back hoe and a poor sense of direction outside your ISP's server room - engineering reudundancy is be harder than it appears to the laymen), so I personally feel that a phone contact number might be useful. I sure spent a lot of time looking for one when I though my messages were being lost.

Then again it is the silly season so perhaps it is not surprising that email over the last week or so may be taking a little longer to get replies.

It's not my business but I've been involved in e-commerce since 1995 or so, so I have a bit of an idea of what sort of things can break an online business and unreliable comms or comms that are perceived to be unreliable is one of them.