Aloha and Happy New Year to all ....
I've sent two emails to the addy you've just posted responding to emails Patti had sent to me to clarify my order and haven't gotten a response since the last one on the 23rd.... so I don't think filters would be a problem there.... but I'm pretty a pretty patient guy....
May I suggest a sort of auto-response like you get from Busse Knives when you email especially during Extravaganzas.... that at least lets you know that ScrapYard has recieved your email and will be responding in some reasonable time frame.... JMHO....
Hopefully packages will be arriving on Wednesday (Tuesday being declared a Federal holiday and postal service closed).... plenty of time for them to transit through the mail to close by locations.... That will at least make some people happy....
Good luck with this.... starting up and working through the problems is always a trying time.... but I'm sure it will all work out.... sure would like to see ScrapYard stand out head and shoulders above its sibling companies....
Sincerely,
Craig