I haven't had any bad experiences on Ebay - I usually bid from people w/ 95% or higher - you've gotta figure that one jerk will give a low rating for something off the wall. Universal Cutlery has treated me VERY well (this past week), and they had less than perfect feedback. I got a Spyderco Manix from them - had an off center blade (when closed) - this would usually be a manufacturer/warranty issue, but they took care of me 100%.