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This is my first purchase and I have not yet received my DF. I received an order confirmation on 2/14 and my credit card has been charged. Still no DF. I have sent 4 emails and no one has responded back to me. This is the way customers are treated here or is it just me? I contacted another member and he received his DF within 7 days. Any advice on how I can have someone in customer service contact me? I still want my DF and do not want to contact my credit card company to dispute the charge since I've gotten nothing yet.
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First, welcome to the Yard. You have some good advice so far. Contact Patti as suggested and she will get everything worked out. Remember that SY is a relatively small opertaion and is currently going through a move from one state to another so I imagine even things that seem simple to us as customers are not so simple on the inside. I know you may be worried a bit, but you will not get ripped off. I have seen nothing but the best of efforts from this company.

JYD # 19