Won't go into it in full but when I bought my Scrapper 5 I made a mistake on the shipping address which caused untold grief and delays. Anyway Renee held my hand throughout the trials and tribulations bestowed on me by the postal service. Long story short I got my knife and great customer service to boot.

In any transactions I have had with the Busse family I have been more than happy with the service I received. Great companies, excellent products and even better folk.