I need to change my Scrapper 5 credit card info (I reported the one I had as lost, but I have the replacement now). I can't update payment information for that online. When I contacted Renee about it, she said that she'd call when the order's ready to ship, but I thought I'd like to take care of it in advance.

However, there's no contact phone number and I don't want to send my credit card info by email -- I suppose it would probably be OK if I split it into multiple emails, or I could just wait until my charge is declined and I'm contacted. I guess that they'd get too many calls if it was easy, but still...

Don't worry, be happy. <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />

Either Renee or Patti have called me in the past for such things. They do not have a # to call but if you email Renee and ask her to call you - she will. My last couple of orders I just hit the print and call choice when checking out and when my order is ready to ship they call me and I give them my payment choice by phone.

<img src="/ubbthreads/images/graemlins/confused.gif" alt="" />

Aren't they the same family in the same building...?

Huh. Very strange.

a phone number with real people answering is at the top of customer service necessities.

jerry figured "eh, i'll just make the product so [censored] good they'll never need to call."

I see a lot of truth in that statement.