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 Re: Customer service
[Re: UphillDoc]
#374726
11/04/09 02:41 PM
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Joined: Sep 2006
Posts: 47,501
Private Klink
Junk Yard Dog
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Junk Yard Dog
Joined: Sep 2006
Posts: 47,501 |
I'll bet that many of our Dogs didn't realize that Maxwell Smart is an inspector for Scrap Yard! <img src="/ubbthreads/images/graemlins/tongue.gif" alt="" /> Personally, I prefer #99 myself! <img src="/ubbthreads/images/graemlins/wink.gif" alt="" /> <img src="/ubbthreads/images/graemlins/grin.gif" alt="" />
Junk Yard Dog #1
Moderator/Leader of the Pack
Good night Mrs. B, wherever you are!
Long Live the Brotherhood of the Yard!
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Re: Customer service
[Re: Private Klink]
#374727
11/04/09 04:27 PM
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Joined: Dec 2008
Posts: 1,407
ThePitbullofLove
Junk Yard Dog
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Junk Yard Dog
Joined: Dec 2008
Posts: 1,407 |
Missed it by *that* much....
[color:"red"]Hey man! There's a beverage involved here...
JYD#92[/color]
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Re: Customer service
[Re: Jac The Slayer]
#374728
11/04/09 06:42 PM
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Joined: Dec 2007
Posts: 2,207
reconseed
Junk Yard Dog
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Junk Yard Dog
Joined: Dec 2007
Posts: 2,207 |
The best in the business. Nothing but praise. said the best!
JYD #59
1LT Clark Tucker
OD, Platoon LDR
US Army
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Re: Customer service
[Re: J33psr0ck]
#374729
11/06/09 01:42 AM
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Joined: Jun 2009
Posts: 4,276
Sethrotull
Junk Yard Dog
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Junk Yard Dog
Joined: Jun 2009
Posts: 4,276 |
I haven't had to use the Scrap Yard warrenty, but I have had plenty of communication with SYKCO. Always quick and helpful replys. The customer service is the best.
JYD #100
Dog, Hog, Rat it's all Bussekin
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Re: Customer service
[Re: Sethrotull]
#374730
11/06/09 04:09 AM
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Joined: Jul 2009
Posts: 341
JavaDog
Mongrel
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Mongrel
Joined: Jul 2009
Posts: 341 |
As a new guy here I love reading stuff like that! Alot of companies could learn a very valuable lesson by emulating the Bussekin companies. Treat your customers right, EXCEDE their expectations and they will remain loyal and keep coming back ... and so will their friends... and their friends...
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Re: Customer service
[Re: JavaDog]
#374731
11/06/09 04:12 AM
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Joined: Mar 2007
Posts: 10,860
coyotebc
Junk Yard Dog
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Junk Yard Dog
Joined: Mar 2007
Posts: 10,860 |
I've bought more then one product based on customer service stories from friends.
Didn't buy product because of the same reason
The stripes of a tiger don't wash away.
Be a man of steel not clay
JYD #102
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Re: Customer service
[Re: coyotebc]
#374732
11/06/09 05:52 AM
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Joined: Oct 2008
Posts: 116,999
SkunkHunter
Junk Yard Dog
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Junk Yard Dog
Joined: Oct 2008
Posts: 116,999 |
CBC: I agree with ya on that. You may get a good product, but the (after the sale service), if needed, will make or break someone's satisfaction and willingness to buy again. I know it does mine.
Last edited by Skunk Hunter; 11/06/09 05:54 AM.
If you’re not Paranoid, You’re
not paying attention
Be a Sheepdog
JYD#105
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Re: Customer service
[Re: UphillDoc]
#374733
11/06/09 06:47 AM
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Joined: Dec 2007
Posts: 4,688
MRpink
Junk Yard Dog
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Junk Yard Dog
Joined: Dec 2007
Posts: 4,688 |
MRpink-I agree that a knife (especially a top end knife) should come from the factory sharp, and I also agree its my responsiblity to MAINTAIN it after I recieve it. Thanks for the advice...Im always willing to learn more, but Im pretty comfortable with putting an edge on a knife. Just touched up the new S5LE after field dressing a deer, and cutting up an elk.
Thanks again to the Scrap Yard crew for standing behind your products.
Take care.
that's good to hear. my statement wasn't directed at you, but just knife user/addicts/us in general. <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" />
JYD #56
Scrap Yard Sword Club #00
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Re: Customer service
[Re: J33psr0ck]
#374734
11/07/09 05:55 PM
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Joined: Jun 2008
Posts: 170
ElectricHellfire
Mutt
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Mutt
Joined: Jun 2008
Posts: 170 |
Its awesome that they took care of your problem just from a post on the forum. It is very hard to find customer service like that anymore.
Texas, the only State to have ever Stomped another Country's A**!
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Re: Customer service
[Re: ElectricHellfire]
#374735
11/07/09 10:38 PM
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Joined: Mar 2007
Posts: 10,860
coyotebc
Junk Yard Dog
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Junk Yard Dog
Joined: Mar 2007
Posts: 10,860 |
It's the little details like answering posts on a thread like this that show a companies true committment to customers
The stripes of a tiger don't wash away.
Be a man of steel not clay
JYD #102
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Re: Customer service
[Re: coyotebc]
#374736
11/09/09 03:36 PM
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Joined: Jul 2009
Posts: 57
Smitty
Pooch
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Pooch
Joined: Jul 2009
Posts: 57 |
Once again, we get nothing but the best. <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" />
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Re: Customer service
[Re: UphillDoc]
#374737
11/09/09 06:29 PM
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Joined: Apr 2009
Posts: 18
RoyalM
Pound Puppy
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Pound Puppy
Joined: Apr 2009
Posts: 18 |
Won't go into it in full but when I bought my Scrapper 5 I made a mistake on the shipping address which caused untold grief and delays. Anyway Renee held my hand throughout the trials and tribulations bestowed on me by the postal service. Long story short I got my knife and great customer service to boot.
In any transactions I have had with the Busse family I have been more than happy with the service I received. Great companies, excellent products and even better folk.
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