Believe me Vic - I understand where you're coming from! <img src="/ubbthreads/images/graemlins/crazy.gif" alt="" /> I have to admit that I am disappointed that we got a Customer Service person, but we are STILL left in the dark. I believe she is following Dan's instructions, so the frustration is with both parties. It is getting more and more difficult to defend ScrapYard's policies when the loyal customers are treated this way.

Come on Dan - the Dogs DESERVE better!!! <img src="/ubbthreads/images/graemlins/cool.gif" alt="" />