Dan, Thanks for seeing your customers as folks, and not just numbers.
Good Show.
You are more than welcome. I consider the Dogs to be good customers but more so as friends.
I have a little motto that I ask all SYCO team members to abide by "Always respect the customer but more importantly treat them like a friend...because they are" <img src="/ubbthreads/images/graemlins/cool.gif" alt="" />