Is anyone else having problems with getting a reply from Scrap Yard. I have sent 3 emails and a couple of p.m.'s with no reply since last Monday. Since there is no listed phone number, and the " all emails will be answered in 48 hours ", I have sadly run out of ideas. <img src="/ubbthreads/images/graemlins/frown.gif" alt="" />

AC

I had this same thing...hold tight, someone will be with you shortly. They have been quite busy.

Hi AC,

Which email address are you trying? There's been a few people that have mentioned this difficulty and I would like to see if there's a technical issue that needs corrected.

Thanks

Hi Trash Can!

I have tried ALL of three of them I know. I would love to get a reply to my emails AND p.m.'s. Thanks for looking into this. I can see how these issues could put a damper on a company with some super products to offer. I have never had better service from the Busse and Swamp Rat people, anywhere else. I guess I was expecting the same here.

sales@scrapyardknives.com
info@scrapyardknives.com
patty@scrapyardknives.com

AC

Here's what happens when I try to send an email to Scrapyard. It's an email asking when my order is going to ship and there are no attachments.

Perhaps someone's email filter is out of control? If I send a blank email it goes through. If it says anything it's blocked. grrrrrrrr!!!!!!!!!!!

The original message was received at Sat, 30 Dec 2006 18:43:52 -0800 (PST)
from smtpin06-en2 [10.13.10.151]

----- The following addresses had permanent fatal errors -----
<sales@scrapyardknives.com>
(reason: 554 The message was rejected because it contains prohibited virus or spam content)

----- Transcript of session follows -----
... while talking to smtp.secureserver.net.:
DATA
<<< 554 The message was rejected because it contains prohibited virus or spam content
554 5.0.0 Service unavailable
Reporting-MTA: dns; smtpout.mac.com
Received-From-MTA: DNS; smtpin06-en2
Arrival-Date: Sat, 30 Dec 2006 18:43:52 -0800 (PST)

Final-Recipient: RFC822; sales@scrapyardknives.com
Action: failed
Status: 5.0.0
Remote-MTA: DNS; smtp.secureserver.net
Diagnostic-Code: SMTP; 554 The message was rejected because it contains prohibited virus or spam content
Last-Attempt-Date: Sat, 30 Dec 2006 18:43:53 -0800 (PST)

When I was ordering my Scrapper 6 many of my emails ended up in Patti's spam folder for reasons unkown to me.

PM'ing usually worked but not necesairly within 48 hours.

I found it quite frustrating at times.

It's not like there was anything unusual in my email that should cause a spam filter to trip. Sure I was talking about invoices and orders and dollar amounts, but that is what you need to talk about when you order - if your spam filters block that, then it's gonna be real hard to do business via the 'net - especially if your web order form is not flexible enough to take all of your orders and does not show all of the info that buyers might want.

I'm not sure if the spam filters are in Patti's email program or Scrapyard's ISP 's server (spam filtering can occur at both places).
Patti told me that my messages were in her client so that indicates that they were getting through the ISP and being filtered by the client, but the above message exract makes me think that the ISP is also ditching some of the messages. (there are lots of different ways different spam filters work so it may well be a combination of issues).

I strongly suggest that Scrapyard contact their ISP and report these issues and also mention that they do e-commerce so it is likely that they will get email with talk of dollars and invoices and orders and second that it is essetnail to their business that such email gets through.

It would probably help the ISP if Scrapyard were able to colect exxmaples of the messgaes that were being rejected that they felt were legitimate.

At worst the ISP should be able to arrange that all you Scrapyard email be passed through unfiltered - at the risk of Scrapyards email progeram being full of junk.

To be honest email is not a reliable medium, in that there are lots of reasons it might not be available for various periods of times (eg some guy with a back hoe and a poor sense of direction outside your ISP's server room - engineering reudundancy is be harder than it appears to the laymen), so I personally feel that a phone contact number might be useful. I sure spent a lot of time looking for one when I though my messages were being lost.

Then again it is the silly season so perhaps it is not surprising that email over the last week or so may be taking a little longer to get replies.

It's not my business but I've been involved in e-commerce since 1995 or so, so I have a bit of an idea of what sort of things can break an online business and unreliable comms or comms that are perceived to be unreliable is one of them.

From the message I got back it's being blocked on the ISP level. One of the key words seems to be "Order" emails I've sent without any text in the body have gone through also. I just put contact me in subject line.

You said it though, perceived communication issues are a deathknell to online businesses. I understand email as I worked for Apple for years, but I'm still growing irritated by the lack of response.

Ted Wilson

Ahh you guys dont have Dans number on speed dial yet??

PFFTTT!!!!

And you call yourselves FANS!!

Hi Gents,

Try sending any inquiries to patti@scrapyardknives.com for now and I'll check the other email addresses out. Let me know if you have any problems with this particular email.

Thanks for your patience, guys.

Aloha and Happy New Year to all ....

I've sent two emails to the addy you've just posted responding to emails Patti had sent to me to clarify my order and haven't gotten a response since the last one on the 23rd.... so I don't think filters would be a problem there.... but I'm pretty a pretty patient guy....

May I suggest a sort of auto-response like you get from Busse Knives when you email especially during Extravaganzas.... that at least lets you know that ScrapYard has recieved your email and will be responding in some reasonable time frame.... JMHO....

Hopefully packages will be arriving on Wednesday (Tuesday being declared a Federal holiday and postal service closed).... plenty of time for them to transit through the mail to close by locations.... That will at least make some people happy....

Good luck with this.... starting up and working through the problems is always a trying time.... but I'm sure it will all work out.... sure would like to see ScrapYard stand out head and shoulders above its sibling companies....

Sincerely,

Craig

I recieved a P.M. from Don and Patti. They were traveling over the road.

AC