As I sat watching our family open the array of gifts yesterday I was reminded of two things-Quality and Customer Support. In the world today people seem to accept the fact that what they are buying is just not up to par and the service or product support is also crap <img src="/ubbthreads/images/graemlins/mad.gif" alt="" />.I consider myself a very careful shopper and yet items still arrive broken- poorly packaged and when you need help it is impossible. <img src="/ubbthreads/images/graemlins/thumbdn.gif" alt="" /> Plus- the items are high priced. <img src="/ubbthreads/images/graemlins/ooo.gif" alt="" /> I take the time to check reviews on places like Amazon <img src="/ubbthreads/images/graemlins/thumbdn.gif" alt="" />- but most of this is also incorrect. The people that wait on you in the stores haven't a clue or don't care. In the building industry - carpenters- plumbers- electricians etc are a joke and I think this is exactly why the housing market is doomed. To sum it up- people that have a good work ethic and actually CARE about quality are [censored] hard to find. So- I have started making sure that when I find quality products like Busse- Victronix- Spyderco etc I take the time to tell as many people as I can. <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" /> On the other hand- when I find crap- I do the same <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />.I would like to say " THANKS" to the entire Busse crew for putting out a great product and actually CARING about their customers <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" /> <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" />.Your business will do well while others fail. Just a short rant-Thanks Guys <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />

You can add my name to this list! <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" /> <img src="/ubbthreads/images/graemlins/wink.gif" alt="" />

Fourth on that <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" />

Yes! I agree, salute to the Busse family and the great job they do, before/during/after!

Absolutely agree!

Completely agree about this and for sure before/during/after!

oh yeah!!!

Amen to that.

Couldnt have said it better. Thanks for vocalizing my sentiments exactly!

Quality is from start to finish, including customer support.

In WWII, my Dad was an aircraft mechanic. Once a repair was made, the mechanic that made it would go on the test flight with the pilot and crew prior to putting that particular bomber back into service.

If the repair was no good, they would all suffer the consequences.



Thanks for making a product that you are not afraid to support. <img src="/ubbthreads/images/graemlins/thumbup.gif" alt="" />

Have to agree with you Ordawg!
Very little quality and customer service out there these days.
When I find someone who's product is of high quality, and who
has great customer service, I put my buying funds with them,
because I know I'll be looked after.

Cheers