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 I am very concerned.....no DF yet
#214698
03/11/08 01:47 AM
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Joined: Jan 2008
Posts: 5
NoNameAvailable
OP
Pound Puppy
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OP
Pound Puppy
Joined: Jan 2008
Posts: 5 |
This is my first purchase and I have not yet received my DF. I received an order confirmation on 2/14 and my credit card has been charged. Still no DF. I have sent 4 emails and no one has responded back to me. This is the way customers are treated here or is it just me? I contacted another member and he received his DF within 7 days. Any advice on how I can have someone in customer service contact me? I still want my DF and do not want to contact my credit card company to dispute the charge since I've gotten nothing yet. <img src="/ubbthreads/images/graemlins/confused.gif" alt="" /> [color:"blue"] [/color]
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 Re: I am very concerned.....no DF yet
[Re: NoNameAvailable]
#214699
03/11/08 01:50 AM
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Joined: Jan 2007
Posts: 6,149
VANCE
Junk Yard Dog
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Junk Yard Dog
Joined: Jan 2007
Posts: 6,149 |
the yard is well known for its great customer service... you are the exception not the norm patti@scrapyardknives.com^ try that
JYD #22
Always drink upstream from the herd.
-- Will Rogers
aka"LUCKY DOG"
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Re: I am very concerned.....no DF yet
[Re: VANCE]
#214700
03/11/08 01:54 AM
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Joined: Feb 2007
Posts: 15,879
ColdOne
Junk Yard Dog
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Junk Yard Dog
Joined: Feb 2007
Posts: 15,879 |
Where abouts do you call home? I am still waiting on my blades as well, however I am also up in Canada. <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> As VANCE posted, Patti will sort things out for you. Please be patient if she doesn't respond immediately. They recently announced they were moving & I honestly do not know where they are right now! <img src="/ubbthreads/images/graemlins/confused.gif" alt="" /> Welcome to the Yard!
JYD#10
Blade '08 - I challenge coined Dan Busse and WON!
Blade '10 - The score is now 2-0!
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Re: I am very concerned.....no DF yet
[Re: ColdOne]
#214701
03/11/08 01:57 AM
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Joined: Feb 2007
Posts: 3,603
Kraz
Junk Yard Dog
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Junk Yard Dog
Joined: Feb 2007
Posts: 3,603 |
Welcome to the Yard Noname! Dan and Patti will make it right.
F5 like you mean it! JYD #15
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Re: I am very concerned.....no DF yet
[Re: ColdOne]
#214702
03/11/08 01:58 AM
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Joined: Dec 2006
Posts: 5,109
tedwca
Junk Yard Dog
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Junk Yard Dog
Joined: Dec 2006
Posts: 5,109 |
I would PM Patti or Dan as well. I know for a fact that many of my emails end up in a SPAM filter before they have a chance to get to Patti. Once they get wind of an issue they are prompt on taking care of you. I've never dealt with a more fair and honest company, with the possible exception of Himalayan Imports, but it's very close. The Busse family are good people.
Ted Wilson
Dum inter homines sumus, colamus humanitatem.
BTW - Winter is Coming.
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Re: I am very concerned.....no DF yet
[Re: tedwca]
#214703
03/11/08 02:05 AM
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Joined: Dec 2006
Posts: 18,009
Magnum22
Junk Yard Dog
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Junk Yard Dog
Joined: Dec 2006
Posts: 18,009 |
welcome to the forums. don't rule out blaming the postal service.
JYD #7
Preserve the Yard.
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Re: I am very concerned.....no DF yet
[Re: tedwca]
#214704
03/11/08 02:06 AM
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Joined: Jan 2008
Posts: 5
NoNameAvailable
OP
Pound Puppy
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OP
Pound Puppy
Joined: Jan 2008
Posts: 5 |
Thanks for the reassurance. I live in California so it might take longer for the mail. I will patiently wait for a reply from Patti or Dan. I will be placing an order tomorrow night for the DMDC. I'm addicted to this stuff.
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Re: I am very concerned.....no DF yet
[Re: NoNameAvailable]
#214705
03/11/08 02:08 AM
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Joined: Jan 2007
Posts: 6,149
VANCE
Junk Yard Dog
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Junk Yard Dog
Joined: Jan 2007
Posts: 6,149 |
JYD #22
Always drink upstream from the herd.
-- Will Rogers
aka"LUCKY DOG"
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Re: I am very concerned.....no DF yet
[Re: VANCE]
#214706
03/11/08 02:11 AM
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Joined: Sep 2007
Posts: 376
CloaknDagger
Mongrel
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Mongrel
Joined: Sep 2007
Posts: 376 |
Hmm for that matter, any guesses on when the DMDC's will ship? I'm crossing my fingers that the shipping with be rapid (for 14 ship&handle, it ought to be fairly fast). However, I'm patient, and i DO already have more knives than I'll need in a lifetime <img src="/ubbthreads/images/graemlins/laugh.gif" alt="" />
Have you hugged your camp knife today?
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Re: I am very concerned.....no DF yet
[Re: NoNameAvailable]
#214707
03/11/08 02:25 AM
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Joined: Mar 2007
Posts: 7,861
J33psr0ck
Junk Yard Dog
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Junk Yard Dog
Joined: Mar 2007
Posts: 7,861 |
This is my first purchase and I have not yet received my DF. I received an order confirmation on 2/14 and my credit card has been charged. Still no DF. I have sent 4 emails and no one has responded back to me. This is the way customers are treated here or is it just me? I contacted another member and he received his DF within 7 days. Any advice on how I can have someone in customer service contact me? I still want my DF and do not want to contact my credit card company to dispute the charge since I've gotten nothing yet. <img src="/ubbthreads/images/graemlins/confused.gif" alt="" /> [color:"blue"] [/color] First, welcome to the Yard. You have some good advice so far. Contact Patti as suggested and she will get everything worked out. Remember that SY is a relatively small opertaion and is currently going through a move from one state to another so I imagine even things that seem simple to us as customers are not so simple on the inside. I know you may be worried a bit, but you will not get ripped off. I have seen nothing but the best of efforts from this company.
JYD # 19
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Re: I am very concerned.....no DF yet
[Re: J33psr0ck]
#214708
03/11/08 03:21 AM
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Joined: Feb 2007
Posts: 9,858
diceman
Junk Yard Dog
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Junk Yard Dog
Joined: Feb 2007
Posts: 9,858 |
Welcome! Patti will take care of you, guaranteed.
JYD#9
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Re: I am very concerned.....no DF yet
[Re: NoNameAvailable]
#214709
03/11/08 07:16 AM
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Joined: Sep 2006
Posts: 169
Patti
Administrator
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Administrator
Joined: Sep 2006
Posts: 169 |
Hi,
I just read your posting and I will be checking into the matter.
With moving, I am a little behind on my reading.
Patti
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