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Re: Customer Support seems to be ignoring me, advi
[Re: ColdOne]
#215921
03/20/08 06:57 PM
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Joined: Mar 2008
Posts: 18
Splat
Pound Puppy
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Pound Puppy
Joined: Mar 2008
Posts: 18 |
Well folks, it's almost two weeks since the sale of the DMDC. I haven't heard hide nor hair from anyone representing SYKC since that day. I've sent two emails, roughly 5 days apart and still no response. I needed a knife for an outing which was to commence the end of next week. I figured the DMDC would fit the bill and would be here by then but I'm feeling that won't happen. If a company is going to move, put up a notification on the homepage or order page(s) of such. This would ensure the customer (A) knows the company is moving, and (B) that there could be a delay in receiving the products ordered. This is my first dealings with SYKC. I've heard good reviews of their knives and customer service. So far, folks, I'm not impressed.
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Re: Customer Support seems to be ignoring me, advi
[Re: Splat]
#215922
03/20/08 07:01 PM
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Joined: Nov 2007
Posts: 3,138
macgregor
Junk Yard Dog
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Junk Yard Dog
Joined: Nov 2007
Posts: 3,138 |
Buddy, they are moving. It will take time.
JYD#49
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Re: Customer Support seems to be ignoring me, advi
[Re: Splat]
#215923
03/20/08 10:17 PM
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Joined: Mar 2007
Posts: 7,861
J33psr0ck
Junk Yard Dog
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Junk Yard Dog
Joined: Mar 2007
Posts: 7,861 |
Well folks, it's almost two weeks since the sale of the DMDC. I haven't heard hide nor hair from anyone representing SYKC since that day. I've sent two emails, roughly 5 days apart and still no response. I needed a knife for an outing which was to commence the end of next week. I figured the DMDC would fit the bill and would be here by then but I'm feeling that won't happen. If a company is going to move, put up a notification on the homepage or order page(s) of such. This would ensure the customer (A) knows the company is moving, and (B) that there could be a delay in receiving the products ordered. This is my first dealings with SYKC. I've heard good reviews of their knives and customer service. So far, folks, I'm not impressed. I can understand you are frustrated but Dan and his entire family is moving across country. That's no small feat. Give them a bit more time.
JYD # 19
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Re: Customer Support seems to be ignoring me, advi
[Re: J33psr0ck]
#215924
03/21/08 02:14 PM
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Joined: Mar 2008
Posts: 18
Splat
Pound Puppy
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Pound Puppy
Joined: Mar 2008
Posts: 18 |
Alright, alright. We'll see what happens. Who's got the beer?! <img src="/ubbthreads/images/graemlins/laugh.gif" alt="" />
Splat
Life out here is all war, comedy, and porn.
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