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Re: Customer Support seems to be ignoring me, advi [Re: ColdOne] #215921 03/20/08 06:57 PM
Joined: Mar 2008
Posts: 18
Splat Offline
Pound Puppy
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Pound Puppy
Joined: Mar 2008
Posts: 18
Well folks, it's almost two weeks since the sale of the DMDC. I haven't heard hide nor hair from anyone representing SYKC since that day. I've sent two emails, roughly 5 days apart and still no response. I needed a knife for an outing which was to commence the end of next week. I figured the DMDC would fit the bill and would be here by then but I'm feeling that won't happen. If a company is going to move, put up a notification on the homepage or order page(s) of such. This would ensure the customer (A) knows the company is moving, and (B) that there could be a delay in receiving the products ordered. This is my first dealings with SYKC. I've heard good reviews of their knives and customer service. So far, folks, I'm not impressed.

Re: Customer Support seems to be ignoring me, advi [Re: Splat] #215922 03/20/08 07:01 PM
Joined: Nov 2007
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macgregor Offline
Junk Yard Dog
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Buddy, they are moving.
It will take time.


JYD#49
Re: Customer Support seems to be ignoring me, advi [Re: Splat] #215923 03/20/08 10:17 PM
Joined: Mar 2007
Posts: 7,861
J33psr0ck Offline
Junk Yard Dog
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Quote
Well folks, it's almost two weeks since the sale of the DMDC. I haven't heard hide nor hair from anyone representing SYKC since that day. I've sent two emails, roughly 5 days apart and still no response. I needed a knife for an outing which was to commence the end of next week. I figured the DMDC would fit the bill and would be here by then but I'm feeling that won't happen. If a company is going to move, put up a notification on the homepage or order page(s) of such. This would ensure the customer (A) knows the company is moving, and (B) that there could be a delay in receiving the products ordered. This is my first dealings with SYKC. I've heard good reviews of their knives and customer service. So far, folks, I'm not impressed.

I can understand you are frustrated but Dan and his entire family is moving across country. That's no small feat. Give them a bit more time.


JYD # 19
Re: Customer Support seems to be ignoring me, advi [Re: J33psr0ck] #215924 03/21/08 02:14 PM
Joined: Mar 2008
Posts: 18
Splat Offline
Pound Puppy
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Alright, alright. We'll see what happens. Who's got the beer?! <img src="/ubbthreads/images/graemlins/laugh.gif" alt="" />


Splat Life out here is all war, comedy, and porn.
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