I had a DF chip out like that around a year ago. Dan and Patti sent a new one right away, and I've been beating the tar out of the replacement ever since. My confidence in ScrapYard hasn't diminished one bit. I don't care how good any company's product is. Minor problems simply will happen. It's just a matter of time. I judge a company based on consistency in execution, and their willingness to accomodate the customer when the inevitable happens. Scrapyard has proven their value to me. Who else makes a product like theirs at that price point....heck....at any price point?