your frustration's justified, sketchbag. the success of businesses these days is based more on customer service and satisfaction than product quality. dan's move to ohio, plus the growth we've been hearing about, will probably lead to an improvement in the service department at scrap yard. better organization, more people to run the store and ship the knives, and faster production.

until now, it's pretty much just been patti. great as she is, the lower price of scrappers means higher demand so they need more hands on deck. hence the move. i know it's irritating waiting for them to get to it, but i'm sure they will. that's probably little comfort but it's all i can offer.