Patti finally initiated the refund from the dogfather order, 49 days latter.


I understand theyre in a move, but excuses and good intentions dont change the facts. The professional thing to do would be settle all accounts and unfinished business first, and in lieu of that at least a courtesy email informing those with pending business that they'll be incommunicado rather than leaving it up to the customer to wonder why they're not getting any reply.

If anything I'd describe the whole thing as being disorganized and haphazard, but if thats your ideal of business done professionally I pity you for the experiences that led you to that conclusion.

I'm just telling it how it is, it isnt a slight against Dan and Patti personally and there's no reason for anyone here to be all defensive about it. Theyre not infallible, their company isnt a perfectly oiled machine, and there's no need to pretend otherwise. Trying to deny legitimate customer feedback isnt going to help improve things either.

If Dan and/or Patti feel that my opinion is out of line than they can say so and I can take my business elsewhere, but I dont need to argue with someone who 1) doesnt know all the details and 2) doesnt even understand the details presented, over whether or not I have a "legitimate" gripe.