emf, it's best you just let this go and not comment anymore. It's only making it worse. <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> Normally, a company does not charge the credit card until the product ships(cc company policy) however if they used Paypal to pay then the money is immediately removed from the buyers account. Just an FYI.

For what it's worth I think they have a legitimate beef with Scrapyard. I have had to go to extraordinary lengths to get a reply. Scrapyard has a VERY aggressive SPAM filter and I was not able to get an email through to them from any of my six email accounts. They really do need a phone number to call for customer service or remove the SPAM filters and deal with all the junk mail.

jforbush and sketchbag, I'm sorry this has happened to you, but Dan and Patti are good people and will take care of you. I'm sure they will work to correct the bugs in the ordering system and customer support as well.