the hierarchy doesn't really apply to this case. these knives were available, sold, and remain unshipped. i've been told to accept flaws because "that's just the way we are" before and i know you don't believe that's a good excuse. being "said before" makes no difference when latency itself is the problem. the longer it takes, the bigger the problem, and the more should be said.

I'm not whining because i want my knife. i ordered two on proxy and none for myself. from the beginning of this thread i was trying to offer comfort and assurance to those who had issues with their order and i now feel that the threshold has been crossed, enough's enough, and they should be upset. busse combat doesn't do business this way. a ganza, in which two people manually sort through a flood of e-mails, respond individually, bill individually by phone, and then mail them, should not have been completed from start to finish in a fraction of the time it took to get those DCDM's out.