I am with sketchbag on this one. I understand his problem and complaint. I am in the same sort of position. I do business with a large number of knife makers and the most important aspect(other than the quality of the knife) is there ability to service and provide communication to the customer. If Patti or Dan would have simply returned an email there would more than likely not have been an issue. We are all adults here as well as customers. All that I ask for is to be treated with respect.

My issue is about communication. I have had an issue since the DF release and have yet to receive a response from anyone at SY. That was way before we were notified about the move. I don't care about the money as much as I do about the lack of respect by not returning a returned email. Don't get me wrong the money is important, I am only a E-6 on active duty and money isn't exactly falling off the trees.

Also another thing that is bothering me is the personal attacks on this forum. Everyone is entitled to an opinion. It is not fair to attack someone because you do not feel the same way. It seems that a lot of the members on this forum feel it is there duty to defend or protect SY knives. The owners are responsible for this not the members of a forum. I am sure that if anyone of us went and bought something and had to take it back and received a "blank look" from the salesperson they would be a little aggravated. That is basically what is happening to sketchbag and myself.