The banks are not above making mistakes, that's for sure. We were getting monthly paper statements in the mail and noticed that you could read the account balance due to improper folding of the statements. We notified the bank and they said they would correct the problem. Next month's statement had the same problem, so I took the statement to the bank (local branch). They said they would get the problem corrected. Just to be sure, I called the bank's out of state headquarters and told them the history of the problem ; they got it corrected.