Ouch!

Is that Ebony (or other dense wood)? Ebony is rarely stabilized because of the inherent density of the wood and natural oils present; warping usually doesn't happen though. I hope they take care of it.

On the centering, is it a slip joint that is pinned or riveted together or does it use screws? If it uses screws, the centering may be workable. I hope they make it right for you.

Edit: Oh, I didn't read that it was a Case, pinned.