You're telling me.. I was on the phone with a guy that didn't know his address, and all he could tell me was "I don't know". There was a lot of yelling in the background, I had to raise my voice so he could hear me, and I look around and the Major, second in command of the whole dept, is standing right behind me. This was going on at the same time, 911 lines going off, 6 phone lines ringing off the hook plus two radio channels. Good times....